Why not just keep using Google Forms or Jotform?

Forms are good at collecting answers, but they don’t assign requests, notify the right team, update the requester, escalate overdue work or report on the workload. Schools end up with one form per team, a spreadsheet per form, and someone checking each one by hand. A help desk does all of that in one place.

Can we move our existing Google Forms and Jotforms over?

Yes. Each form becomes a help desk form owned by the right team, with the same questions and choices. During setup we go through your current forms with you and recreate them, so staff can switch to one help desk link straight away.

Do staff need an account to submit a request?

No. A QR code on the wall opens the request form with no login or app install. Staff who sign in can also see all their requests and their status in one place.

Who gets notified when a request comes in?

The team that owns the form is notified straight away, and the request can be routed to a specific person by category or location. The person who raised it is told when its status changes and when it is resolved.

Can we report on requests without spreadsheets?

Yes. Reports show open, overdue and resolved requests by team, category and location, and how quickly each team closes them, with no exporting or pivot tables.

Help desk ticketing for schoolsAvailable now

Your Google Forms, finally in one help desk.

Most schools run requests through a Google Form or Jotform per team, each feeding a spreadsheet nobody watches. Relyant puts every IT, facilities and event request in one inbox, tells the right team the moment it arrives, keeps the requester updated, and reports without pivot tables.

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All requests

New form

AllITFacilitiesEventsEquipment

Filter

New5In progress7Overdue2Resolved this week38

RequestFormLocationRequested byAssigneeStatus

Projector not turning onIT SupportRoom 2.14Ms. RinaIT teamNew

Wi-Fi dropping in the libraryIT SupportLibraryMr. TanPak AndiIn progress

Chairs for Friday assemblyEventsMain HallStudent councilFacilitiesIn progress

Leaking tap, girls’ toiletFacilitiesBlock BCleaner (QR)PlumbingOverdue

Borrow a camera for sports dayEquipmentMedia roomMr. LimMedia teamResolved

New staff email accountIT Support—HR officeIT teamResolved

Sound system for parents’ eveningEventsAuditoriumAdmin officeMedia teamIn progress

Printer jam in the staff roomIT SupportStaff roomMs. HanaIT teamNew

Broken window latchFacilitiesRoom 3.05Mr. BudiMaintenanceResolved

New requestProjector · Room 2.14 → IT team

Requester notifiedMs. Rina: “Technician on the way”

OverdueLeaking tap escalated to Facilities

The Google Forms problem

Twelve forms, twelve spreadsheets, and nobody knows what’s open.

Google Forms and Jotform are great for collecting answers. They were never built to run a help desk: nothing gets assigned, nobody is told, and every question about the workload means another spreadsheet.

Scattered across forms and sheets

IT has a Google Form, facilities has a Jotform, events has a WhatsApp group. Each lands somewhere different, and staff never know which link to use.

No notifications, no updates

A new response sits in a sheet until someone happens to open it, and the person who asked never hears whether anyone saw it.

Reporting means pivot tables

How many requests are open, how long they take, which team is overloaded: every answer is a manual export and a pivot table.

Who it’s for

One front door for everyone on campus.

Teachers & staff

Report it in seconds, then hear back.

Scan the QR code on the wall or open the help desk, pick the right form and send it. No hunting for the right Google Form link, and you get an update when it’s picked up and when it’s done.

A smiling teacher holding a stack of books

Scan to request

Request sentIT Support · Room 2.14

My requests

Projector not turning onTechnician on the way

Borrow a cameraApproved

Chairs for assemblyIn progress

New whiteboard markersDelivered

You’ll be notified when each request changes status.

Teachers & staff

Report it in seconds, then hear back.

Scan the QR code on the wall or open the help desk, pick the right form and send it. No hunting for the right Google Form link, and you get an update when it’s picked up and when it’s done.

My requests

Projector not turning onTechnician on the way

Borrow a cameraApproved

Chairs for assemblyIn progress

New whiteboard markersDelivered

You’ll be notified when each request changes status.

Scan to request

Request sentIT Support · Room 2.14

UpdateTechnician on the way

IT & facilities teams

Every request in one inbox, already sorted.

Requests from every form arrive in one place, tagged by team, category and location and routed to the right person. Overdue work escalates on its own, so nothing waits in a forgotten spreadsheet.

A smiling IT and facilities coordinator holding a tablet

One inbox

RoutedIT team · from QR code

Assigned to me

Wi-Fi dropping in the libraryIn progress

Projector not turning onNew

Leaking tap, Block BOverdue

New staff email accountResolved

The leaking tap is past its response target. Escalated to the Facilities lead.

IT & facilities teams

Every request in one inbox, already sorted.

Requests from every form arrive in one place, tagged by team, category and location and routed to the right person. Overdue work escalates on its own, so nothing waits in a forgotten spreadsheet.

Assigned to me

Wi-Fi dropping in the libraryIn progress

Projector not turning onNew

Leaking tap, Block BOverdue

New staff email accountResolved

The leaking tap is past its response target. Escalated to the Facilities lead.

One inbox

RoutedIT team · from QR code

EscalatedLeaking tap → Facilities lead

School leaders

See the workload without a pivot table.

Reports show requests by team, category and status, and how quickly they’re closed, so you can spot an overloaded team or a recurring problem without anyone exporting a sheet.

Reports

Busiest teamIT Support

Requests this month

IT SupportMost requests

FacilitiesOn target

EventsPeak before assemblies

Recurring issueLibrary Wi-Fi

Library Wi-Fi keeps coming up. Worth a permanent fix?

School leaders

See the workload without a pivot table.

Reports show requests by team, category and status, and how quickly they’re closed, so you can spot an overloaded team or a recurring problem without anyone exporting a sheet.

Requests this month

IT SupportMost requests

FacilitiesOn target

EventsPeak before assemblies

Recurring issueLibrary Wi-Fi

Library Wi-Fi keeps coming up. Worth a permanent fix?

Reports

Busiest teamIT Support

RecurringLibrary Wi-Fi

How it works

From scattered forms to one help desk.

Bring your forms over

Recreate each Google Form or Jotform as a help desk form, with the same questions, owned by the right team.

Share one link and QR codes

Staff use one help desk for everything, or scan the QR code on the wall. No login needed to report a problem.

Route and notify

Each request goes to the right team with a priority, and the team and the requester are notified as it moves.

Report on everything

Open, overdue and resolved requests by team and category, without exporting a single spreadsheet.

What’s included

Everything Google Forms can’t do for a help desk.

Keep the simple forms your staff already know. Get the assignment, notifications and reporting a help desk needs.

Forms for every team

IT support, facilities, events, equipment loans. Each team builds its own request forms with its own questions and choices.

One inbox

Every request from every form in one list, filterable by team, category, location, status and assignee.

Automatic notifications

The right team hears about new requests straight away, and requesters are told when their request changes status.

QR codes on the wall

Put a code in every room. Scanning it opens the request form with no login or app install, so problems get reported on the spot.

Response targets and escalation

Set response and resolution targets per category, and escalate automatically when a request sits too long.

Reports without spreadsheets

See open, overdue and resolved requests by team and category, and how quickly each team closes them.

Ask the Agent

Ask what’s waiting, or raise a request in plain words.

Relyant’s AI Agent knows your help desk forms. Staff can describe a problem and it picks the right form and fills it in, and teams can ask what’s open. A person always confirms before anything is sent.

Agent

The projector in Room 2.14 won’t turn on. Can you report it?

That goes to the IT Support form. Here’s the request I’ve drafted for you to check:

FormIT Support

LocationRoom 2.14

PriorityHigh · lesson affected

Send the requestWhat else is open in Room 2.14?

Ask anything…

Works with

Part of Relyant Facilities & Assets.

Maintenance (CMMS)Facilities requests become work orders with preventive schedules and asset history.

Room bookingEvent requests sit next to the bookings for the hall they need.

Stock & InventorySupply requests draw from tracked stock and turn into purchase orders.

Guides

Questions schools ask before leaving Google Forms.

A help desk ticketing system for schools gives staff one place to raise IT, facilities, event and equipment requests. Each request becomes a ticket that is routed to the right team, tracked until it is resolved, and reported on, instead of living in a form response or a chat message.